Terms and Conditions – Austin Moving Company
Effective Date
These Terms and Conditions are effective as of February 19, 2026.
1. Acceptance of Terms
Welcome to Austin Moving Company. By accessing or using our website at austinmoving.company (the “Website”) or engaging our moving services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use the Website or our services.
Austin Moving Company reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the updated Terms. We encourage you to review this page periodically for the latest information.
2. Company Information
Austin Moving Company is a licensed moving company operating in the State of Texas and across state lines.
Texas Department of Motor Vehicles License: MTR #010113034C
– U.S. Department of Transportation Number: USDOT #4391316
– Location: Austin, Texas
– Phone: (512) 270-5405
– Website: austinmoving.company
3. Services
Austin Moving Company provides residential and commercial moving services, including but not limited to local moving, long-distance moving, apartment moving, packing and unpacking, loading and unloading, piano and specialty item moving, and storage services throughout the Austin, Texas metropolitan area and beyond.
All moving services are subject to a separate written estimate or contract provided prior to the move. The specific terms, pricing, and scope of work for your move will be outlined in your moving estimate or service agreement, which forms a separate binding agreement between you and Austin Moving Company.
4. Estimates and Pricing
Austin Moving Company provides estimates based on the information you supply about the size, scope, and specifics of your move. Estimates may be provided as hourly rates (for local moves) or flat rates (for long-distance moves).
Estimates are not final prices unless specifically stated as a binding estimate in writing. Your actual cost may vary based on factors including but not limited to: actual time required, actual weight of shipment, additional services requested on moving day, accessibility issues not disclosed at the time of the estimate, and additional stops or long carries.
Any pricing displayed on the Website is for informational purposes only and does not constitute a binding offer. Actual pricing is determined through the individual estimate process for each customer.
5. Booking and Cancellation
When you book a move with Austin Moving Company, you are entering into a service agreement subject to these Terms and any additional terms outlined in your moving estimate or contract.
Cancellation Policy: If you need to cancel or reschedule your move, please contact us as soon as possible. Cancellations made with at least 48 hours notice prior to the scheduled move date will not incur any cancellation fee. Cancellations made with less than 48 hours notice may be subject to a cancellation fee. No-shows on the scheduled move date may be charged the full minimum move amount.
Rescheduling: We understand that plans change. We will do our best to accommodate rescheduling requests at no additional charge when reasonable notice is given. Rescheduling is subject to availability.
6. Liability and Insurance
6a. Valuation Coverage
For local moves within Texas, Austin Moving Company provides basic liability coverage (released-value protection) at no additional charge. Under released-value protection, the carrier’s liability is limited to 60 cents per pound per article.
For interstate (long-distance) moves, Austin Moving Company offers two levels of liability coverage as required by federal regulations:
– Released-Value Protection: Included at no additional charge. Liability is limited to 60 cents per pound per article.
– Full-Value Protection: Available for an additional charge. Under full-value protection, the mover is liable for the replacement value of lost or damaged items in your shipment, subject to a deductible.
Your selected level of coverage will be documented in your moving estimate or bill of lading prior to your move.
6b. Items of Extraordinary Value
If you are transporting items valued at more than $100 per pound (such as jewelry, fine art, antiques, collectibles, or electronics), you must declare these items in writing on the High-Value Inventory Form before the move. Austin Moving Company is not liable for loss or damage to items of extraordinary value that are not declared before the move.
6c. Exclusions
Austin Moving Company is not liable for damage to items that are owner-packed (packed by the customer rather than by our crew), unless the damage is caused by our negligence during loading, transport, or unloading. We are also not liable for pre-existing damage, damage caused by acts of God (weather, natural disasters, etc.), normal wear and tear during transport, or damage to items that were not disclosed during the estimate process.
6d. Claims
If you experience loss or damage during your move, you must notify Austin Moving Company in writing within 9 months of the delivery date for interstate moves, or within a reasonable time for local moves within Texas. We will work with you to resolve all claims fairly and promptly.
7. Customer Responsibilities
By engaging Austin Moving Company’s services, you agree to:
– Provide accurate and complete information about the scope of your move, including home size, number of items, special items (pianos, safes, etc.), and any access restrictions at either location. Ensure clear and safe access to both the pickup and delivery locations, including adequate parking for our moving truck.
– Ensure clear and safe access to both the pickup and delivery locations, including adequate parking for our moving truck.
– Disclose any items that require special handling or that are of extraordinary value.
– Secure or remove items not being moved, including loose items, wall-mounted TVs, and shelving.
– Be present (or have an authorized representative present) at both the origin and destination during the move.
– Inform us of any building or HOA requirements, elevator reservations, loading dock restrictions, or parking permits that apply to your move.
– Make payment in full upon completion of the move, unless alternative payment terms have been agreed upon in writing.
8. Prohibited Items
Austin Moving Company cannot transport the following items. These items must be removed from your shipment before moving day:
– Hazardous materials: flammable liquids, gasoline, propane tanks, paint thinner, aerosol cans, fireworks, ammunition, explosives
– Perishable food items that may spoil during transport
– Live plants (for long-distance/interstate moves)
– Pets and live animals
– Controlled substances and illegal items
– Combustible or corrosive chemicals
If prohibited items are found during the move, our crew will set them aside and inform you. Austin Moving Company is not responsible for damage caused by undisclosed prohibited items.
9. Payment Terms
Payment is due upon completion of your move unless alternative terms have been agreed upon in writing.
Accepted Payment Methods: Cash, credit card, debit card, certified check, and money order. Personal checks may be accepted at the discretion of Austin Moving Company.
Local Moves: Payment for local moves is based on actual time at the agreed-upon hourly rate, subject to the minimum charge outlined in your estimate.
Long-Distance Moves: Payment for long-distance moves is based on the flat-rate quote provided in your written estimate. A deposit may be required at the time of booking for long-distance moves.
If payment is not made upon completion of the move, Austin Moving Company reserves the right to hold the shipment until payment is received, in accordance with applicable state and federal law.
10. Website Use
The content on this Website, including text, graphics, logos, images, and software, is the property of Austin Moving Company and is protected by copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.
You agree to use this Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the Website. You may not attempt to gain unauthorized access to any portion of the Website, its servers, or any systems connected to the Website.
11. Third-Party Links
This Website may contain links to third-party websites for your convenience. Austin Moving Company does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party website. Your use of third-party websites is at your own risk.
12. Disclaimer of Warranties
This Website and its content are provided on an “as is” and “as available” basis. Austin Moving Company makes no warranties, expressed or implied, regarding the accuracy, completeness, reliability, or availability of the Website or the information contained on it.
To the fullest extent permitted by law, Austin Moving Company disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Austin Moving Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or our services. Our total liability for any claim relating to the Website shall not exceed the amount you paid for the services giving rise to the claim.
This limitation of liability does not apply to liability for personal injury or property damage caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.
14. Indemnification
You agree to indemnify, defend, and hold harmless Austin Moving Company, its owners, employees, agents, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable attorney’s fees) arising out of or related to your use of the Website, your violation of these Terms, or your violation of any rights of a third party.
15. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or your use of our services shall first be attempted to be resolved through informal negotiation. If the dispute cannot be resolved informally within 30 days, either party may pursue resolution through binding arbitration in Travis County, Texas, in accordance with the rules of the American Arbitration Association.
For interstate moving disputes, you may also file a complaint with the Federal Motor Carrier Safety Administration (FMCSA) or pursue resolution through the FMCSA arbitration program for claims under $10,000.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
17. Contact Information
If you have questions about these Terms and Conditions, please contact us:
– Phone: (512) 270-5405
– Website: austinmoving.company
– Email: info@austinmoving.company