Privacy Policy – Austin Moving Company
Effective Date
These Terms and Conditions are effective as of February 19, 2026.
1. Introduction
Austin Moving Company (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at austinmoving.company (the “Website”) or use our moving services.
By using our Website or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or services.
2. Information We Collect
2a. Information You Provide to Us
We collect information you voluntarily provide when you interact with us, including:
– Contact information: name, email address, phone number, and mailing address
– Move details: origin and destination addresses, move date, home size, special items, and service preferences
– Quote request information: details submitted through our online quote form or provided over the phone
– Communication records: emails, phone call notes, and messages exchanged with our team
– Payment information: credit card numbers, billing addresses, and transaction details (processed securely through our payment processor)
– Review and feedback: testimonials, reviews, and feedback you provide about our services
2b. Information Collected Automatically
When you visit our Website, certain information is collected automatically, including:
– Device information: browser type, operating system, device type, and screen resolution
– Usage data: pages visited, time spent on pages, links clicked, and referring website
– IP address and approximate geographic location
– Cookies and similar tracking technologies (see Section 6 below)
2c. Information from Third Parties
We may receive information about you from third-party sources, including:
– Marketing and advertising platforms (such as Google Ads and Meta/Facebook) that provide information about how you interacted with our ads
– Review platforms (such as Google Business Profile and Yelp) where you leave public reviews of our services
– Analytics providers that help us understand Website traffic and user behavior
3. How We Use Your Information
We use the information we collect for the following purposes:
– To provide moving services: processing your quote request, scheduling your move, communicating with you about your move, and delivering our services
– To communicate with you: responding to inquiries, sending move confirmations and reminders, and following up after your move
– To process payments: completing transactions and sending receipts
– To improve our services: analyzing how customers use our Website and services to make improvements
– To market our services: sending promotional emails or text messages (only with your consent), running targeted advertising campaigns, and displaying relevant content
– To comply with legal obligations: meeting our legal, regulatory, and tax reporting requirements
– To protect our business: preventing fraud, resolving disputes, enforcing our Terms and Conditions, and protecting the safety of our team and customers
4. How We Share Your Information
Austin Moving Company does not sell your personal information to third parties. We may share your information in the following limited circumstances:
4a. Service Providers
We share information with trusted third-party service providers who assist us in operating our business, including payment processors, email and communication platforms, website hosting providers, analytics services, and customer relationship management (CRM) tools. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
4b. Advertising Partners
We may share limited information (such as anonymized website usage data) with advertising platforms like Google Ads and Meta/Facebook to measure the effectiveness of our advertising and to show relevant ads to people who may be interested in our services. This may involve the use of tracking pixels and cookies (see Section 6).
4c. Legal Requirements
We may disclose your information if required by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of Austin Moving Company, our customers, or others.
4d. Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change by posting a notice on our Website.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
– Move records and service agreements: retained for a minimum of 3 years for legal and insurance purposes
– Financial and payment records: retained as required by tax and accounting regulations
– Marketing and communication preferences: retained until you opt out or request deletion
– Website analytics data: retained in anonymized form for up to 26 months
When your information is no longer needed, we will securely delete or anonymize it.
6. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site.
Types of Cookies We Use
– Essential cookies: Required for the Website to function properly (e.g., form submissions, page navigation). These cannot be disabled.
– Analytics cookies: Help us understand how visitors use our Website. We use Google Analytics to collect anonymized data about page views, traffic sources, and user behavior.
– Advertising cookies: Used by advertising platforms (Google Ads, Meta/Facebook) to measure ad effectiveness and deliver relevant ads. These cookies may track your activity across other websites.
Managing Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of our Website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
7. Your Rights and Choices
7a. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate information. Contact us using the information in Section 11 to make a request.
7b. Deletion
You may request that we delete your personal information, subject to certain legal exceptions (such as information we are required to retain for legal or regulatory compliance). We will respond to deletion requests within 45 days.
7c. Marketing Opt-Out
You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in any marketing email we send, or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional communications related to your move (such as booking confirmations and scheduling reminders).
7d. Do Not Track
Our Website does not currently respond to “Do Not Track” signals from web browsers. However, you can manage tracking through your cookie preferences as described in Section 6.
7e. California Residents (CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.
To exercise your CCPA rights, contact us using the information in Section 11. We will verify your identity before processing your request.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and disclosure. Our security practices include:
– SSL/TLS encryption on our Website to protect data transmitted between your browser and our servers
– Secure payment processing through PCI-compliant third-party payment processors (we do not store your full credit card number on our servers)
– Regular review of our data collection, storage, and processing practices
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information.
9. Children’s Privacy
Our Website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically.
If we make material changes that significantly affect how we use your personal information, we will make reasonable efforts to notify you (for example, by posting a prominent notice on our Website or sending an email to customers with active service agreements).
11. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us:
– Phone: (512) 270-5405
– Website: austinmoving.company
– Email: info@austinmoving.company
– Mailing Address: Austin Moving Company, Austin, TX
Thank you for trusting Austin Moving Company with your personal information. We are committed to protecting your privacy and earning your trust.